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How do I know if my Internet connection is fast enough? Explains how to check your Internet connection and see if it is fast enough to use Headsprout |
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What are the computer requirements to run Headsprout Reading programs? Describes the minimum and suggested computer requirements for Headsprout. |
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Programs that can interfere with Headsprout Reading. Describes known programs that interfere with Headsprout. |
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Local network problems that can affect Headsprout Describes components of a user's or school's local network that can affect Headsprout |
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I received a KERNEL32.DLL, an Invalid Page Fault, or an Illegal operation error, what can I do? If your browser crashes when using Headsprout and you receive any error messages, this article will help you troubleshoot the problem. |
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Cookie usage Describes what cookies are and why Headsprout uses them |
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How do I clear the cache? This article describes how to clear your web browser's cache |
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What can I do if the Headsprout Reading Program freezes, locks-up or crashes? We have compiled a list of solutions to help determine why your computer freezes when using Headsprout |
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Update sound card driver (PC only) Describes how to update your sound card driver |
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Websites of various computer, video and sound card manufacturers Lists the websites where you can contact and download updated drivers for your computer, video and sound card |
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Update video card driver (PC only) Describes how to determine the manufacturer of your video card/driver and then how to update your video card driver |
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How to verify that your system clock is accurate Describes how you can check the settings of your system clock |
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What if I don't hear any sound while using the program? Describes how to fix some common sound problems. |
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Where can I get the Macromedia Flash player? Explains how to download a free copy of the Macromedia Flash player |
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How to fix almost all Macromedia Flash Player issues If you are having problems with your Macromedia Flash plug in, this article will help you resolve them. |
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Increasing the memory allocated to Internet Explorer on a Mac How to increase the memory allocated to Internet Explorer on a Mac |
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How to close background applications (PC only) Describes how to close all non-essential programms that are running in the background on your computer |
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Using the Desktop Icons feature Describes the Headsprout Desktop Icons feature |
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Student data CSV file format Describes the format (columns and values) of the student data CSV file |
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What general issues do I need to be aware of running Headsprout on a Macintosh computer? This article describes what Macintosh users should know when using Headsprout |
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How to check available hard drive space Describes how to check your available hard drive space |
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Comma-separated values (CSV) file Describes what a CSV file is and how a CSV file is used to import your student data during the enrollment process |
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How do I set the size of my cache? This article describes how to set the size of your browser's cache |
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Headsprout Bandwidth Optimizer Describes Headsprout's distributed content-delivery appliance |
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The difference between video cards and embedded video chips/controllers on your motherboard Describes the two ways your computer can support video/graphics and how this affects you when you need to update the video drivers |
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How to adjust the Windows swap file and memory allocation Describes how to optimally configure your computer's swap file and memory allocation |
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How to Clear the Cache Automatically Describes how to clear the temporary internet files folder automatically in IE. |
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Where your web browser stores cookies Describes where your web browser stores cookies |
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Reinstall your web browser Describes how to reinstall your web browser in case you are having problems |
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Why isn't the Adobe Flash Player working on my computer? If you are having problems getting Flash to work with your Internet Explorer web browser, this article should help you. |
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Unable to load.. Describes what can cause the |
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Reinstall the Flash player plug-in Describes how to reinstall the flash player in case you experience problems |
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Modifying your HBO's BIOS to allow auto reboot after power failure. Gives step by step instructions to get into the bios and make the necessary changes to allow the auto-reboot. |
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Stall during downloading Describes what can cause the program to stall while downloading or obtaining program data from the Headsprout servers |
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How do I know if my computer can run the program? This article shows you how to test your computer to ensure it meets the minimum requirements. |
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Getting the 'Warning Page Expired' message? Describes the cause of this message and how to avoid it |
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Troubleshooting Guide Outlines certain issues and the steps to perform when troubleshooting them |
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Audio stutters, slows down, or stops completely Describes what can cause audio problems when using Flash on Windows based PCs |
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The System Analysis tool tells me that my web browser is not compatible with Headsprout Describes what actions you need to take when the Headsprout System Analysis tool indicates that your web browser is not compatible with Headsprout |
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Why is the program taking so long to load? Describes why some users experience excessive loading times |
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The System Analysis tool tells me that my Internet connection is slow Describes what actions you need to take when the Headsprout System Analysis tool indicates that your Internet connection is slow |
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How can I improve the performance of Macromedia Flash Player? If the Headsprout Reading program is too slow or seems sluggish, it could be a performance problem. Read this article for more information. |
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How to use Headsprout with Mac Manager Describes how to use Headsprout when your have Mac Manager software installed |
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Common technical issues While technical problems are rare, experience has shown that when a technical problem occurs it is normally due to your web browser or Flash plug in |
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Installing Flash for AOL on the Macintosh Describes the steps you need to take to successfully install the Macromedia Flash plugin when using AOL on a Mac |
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Importing student data during the enrollment process Describes how to import students data (using a CSV file) during the enrollment process |
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How to fix browsing issues with your web browser Describes how to fix your web browser if it can no longer browse some parts of the Headsprout website (i.e. can not log in) |
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Uninstalling the Macromedia Flash player Explains how to uninstall the Flash player |
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The System Analysis tool tells me that I have an older version of the Macromedia Flash player Describes what you should do when the System Analysis tool indicates that you have an older version of the Macromedia Flash player |
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Content filtering: how to troubleshoot Describes what to do if you are having problems downloading Headsprout and you have content filtering software installed |
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Getting Started: Technical considerations for school environments Describes what you need to be aware of when using Headsprout in a multi-computer environment |
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How latency can affect your online experience Describes the role latency plays in poor network performance |
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Antivirus software: how to troubleshoot Describes how antivirus software can interfere with Headsprout |
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Can't save desktop icons when using Internet Explorer Explains why you may not be able to save desktop icons when using Internet Explorer |
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Macintosh Manager Provides reference material and links on Mac Manager |
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Why am I receiving the Cookies Are Required notice? Describes what this message means and what to do to correct the issue |
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Desktop Icons made with IE7 give an error when you try to open them. IE7 security measures won't allow the saving of functional desktop icons. |
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How To Configure ISA 2000 Server to Allow HBOs to Bypass Authentication This article discusses and gives step by step instructions for configuring yout ISA server to work with an HBO. |
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Live Support How to obtain live support |
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Firewalls: 6 of the most popular and how to configure them if they interfere with Headsprout If your firewall is interfering with your use of Headsprout, this article describes how to configure it to allow traffic to and from the Headsprout servers |
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Audio on Mac OS X sometimes starts and ends prematurely or overlaps each other Some Mac OS X users may experience audio synchronization issues when using Headsprout. |
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How do I use my Technical Coordinator account? Directions for using your Technical Coordinator account. |
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Error Message: The Identity Certificate Uses an Unknown Signature Algorithm Error Message: The Identity Certificate Uses an Unknown Signature Algorithm |
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Symantec Web Security Solution blocks Headsprout Data from being uploaded to our servers. Symantec Web Security is a product specifically designed to monitor the content of HTTP, HTTPS and FTP traffic. It takes the form of a proxy server that sits behind your firewall. |
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'Length Required' Error Error when running Parental Controls in Leopard |
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How to Whitelist Headsprout Traffic Information used by school network administrators to ensure Headsprout instructional content is not hampered by the schools filtering efforts. |
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Whitelisting Headsprout on the 8e6 R3000 This article contains instructions for whitelisting Headsprout on the 8e6 filtering appliance |
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5 Common Questions from Network Administrators The most relevant information regarding the impact Headsprout will have on a school's network |
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