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How do I know if my Internet connection is fast enough? Explains how to check your Internet connection and see if it is fast enough to use Headsprout |
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How much does it cost, and is there a guarantee? Describes the cost of our products as well as our no hassle guarantee. |
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Why do the first 40 Episodes of Headsprout Early Reading have to be completed first? Describes why epiosdes 1-40 must be completed prior to using episodes 41-80. |
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Can I pay by check or money order? Describes the options you have to pay for Headsprout products. |
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Can lessons or episodes be repeated? Describes how the lessons/episodes can be repeated and how this affects your child's performance reports. |
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What are the computer requirements to run Headsprout Reading programs? Describes the minimum and suggested computer requirements for Headsprout. |
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Programs that can interfere with Headsprout Reading. Describes known programs that interfere with Headsprout. |
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Headsprout Account Types Describes the different Headsprout account types and what each account does. |
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Local network problems that can affect Headsprout Describes components of a user's or school's local network that can affect Headsprout |
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Is there a time limit on completing the episodes? Describes the time limit for completing episodes. |
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Can I use the program with more than one child? Explains our license policy. |
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I received a KERNEL32.DLL, an Invalid Page Fault, or an Illegal operation error, what can I do? If your browser crashes when using Headsprout and you receive any error messages, this article will help you troubleshoot the problem. |
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What should I do while my child is at the computer using Headsprout? Provides tips on what you should do when your child is using Headsprout. |
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Cookie usage Describes what cookies are and why Headsprout uses them |
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What do I need in order to use Headsprout? Explains our minimum requirements. |
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What will my child learn? Describes what skills and strategies your child will learn after using Headsprout products. |
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How does Headsprout compare to other reading programs? Describes what sets Headsprout apart from other reading programs. |
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Will the program help a child with reading problems or special needs? Describe how Headsprout works with special needs children. |
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How can I decide if Headsprout is right for my child? Provides guidance for you to make the decision whether or not Headsprout is right for your child. |
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What reading products does Headsprout have for the home market? Describes the reading products Headsprout has available for the home market. |
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How will I know how my child is doing in the program? Describes how Headsprout keeps you informed of your child's progress in the program. |
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Is the program available on a CD? Explains why Headsprout is not available on CD. |
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How do I clear the cache? This article describes how to clear your web browser's cache |
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What can I do if the Headsprout Reading Program freezes, locks-up or crashes? We have compiled a list of solutions to help determine why your computer freezes when using Headsprout |
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How do I find out about pricing? Pricing for Headsprout Early Reading is unique in two ways... |
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What do I need to do to get started with Headsprout Early Reading at my school? Getting started is simple; all you need is an Internet-connected computer... |
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Cancelling your subscription Describes how to cancel your subscription |
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Update sound card driver (PC only) Describes how to update your sound card driver |
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Websites of various computer, video and sound card manufacturers Lists the websites where you can contact and download updated drivers for your computer, video and sound card |
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Is Headsprout Early Reading right for my students? Explains how to know if Headsprout Early Reading will benefit your students |
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Update video card driver (PC only) Describes how to determine the manufacturer of your video card/driver and then how to update your video card driver |
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How to verify that your system clock is accurate Describes how you can check the settings of your system clock |
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How do I monitor my student’s progress? Monitoring your student’s progress is easy... |
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What makes Headsprout Early Reading better than other early reading programs designed for these same learners? Describes what sets Headspout apart from other early reading programs |
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What research has been done to show that Headsprout Early Reading is effective in teaching reading to non-reading or beginning reading students? Headsprout Early Reading is the outcome of an extremely rigorous, scientific, research and development process... |
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Is there a time limit on completing the 80 lessons? A student license for Headsprout Early Reading provides unlimited... |
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What will my students have learned at the end of the program? Headsprout Early Reading is comprised of 80 online lessons, 80 printable “ready-to-read” stories and hundreds of sound and word flashcards... |
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Do my students start at different parts of the program? Headsprout Early Reading instruction is cumulative... |
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Can episodes be repeated? How to repeat Headsprout lessons |
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Is the program available on a CD? Because we are committed to concurrent assessment and instruction... |
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Where can my students access Headsprout Early Reading? Headsprout Early Reading can be accessed from any Internet-connected computer... |
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What is the best way to sample Headsprout Early Reading? Headsprout provides a wealth of options for sampling the online lessons... |
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What type of support can I expect from Headsprout? Headsprout offers both expert instructional and technical support... |
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Will Headsprout Early Reading work with my ELL students? Feedback from educators indicates that Headsprout is beneficial for English Language Learners... |
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How will the Headsprout Early Reading program complement my existing reading program? Headsprout Early Reading is a supplemental reading program designed to complement any basal, core, or in-house reading program... |
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What if I don't hear any sound while using the program? Describes how to fix some common sound problems. |
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Using Gift Certificates Describes how to redeem a Headsprout Gift Certificate |
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Where can I get the Macromedia Flash player? Explains how to download a free copy of the Macromedia Flash player |
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How to fix almost all Macromedia Flash Player issues If you are having problems with your Macromedia Flash plug in, this article will help you resolve them. |
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Increasing the memory allocated to Internet Explorer on a Mac How to increase the memory allocated to Internet Explorer on a Mac |
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How much does the program cost? Describes the pricing of Headsprout's products |
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How to close background applications (PC only) Describes how to close all non-essential programms that are running in the background on your computer |
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Using the Desktop Icons feature Describes the Headsprout Desktop Icons feature |
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Removing learners from your account Describes how to remove learners from your account |
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Student data CSV file format Describes the format (columns and values) of the student data CSV file |
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I have forgotten my password - how can I find out what it is? If you have forgotten your password, this article will tell you how to retrieve it. |
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What general issues do I need to be aware of running Headsprout on a Macintosh computer? This article describes what Macintosh users should know when using Headsprout |
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How to check available hard drive space Describes how to check your available hard drive space |
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How do I log into Headsprout? If you need help logging into your account, please read this article. |
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Comma-separated values (CSV) file Describes what a CSV file is and how a CSV file is used to import your student data during the enrollment process |
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How do I set the size of my cache? This article describes how to set the size of your browser's cache |
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Headsprout Bandwidth Optimizer Describes Headsprout's distributed content-delivery appliance |
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The difference between video cards and embedded video chips/controllers on your motherboard Describes the two ways your computer can support video/graphics and how this affects you when you need to update the video drivers |
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How often should my child do an episode? How often you should use Headsprout |
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The difference between sound cards and embedded sound chips/controllers on your motherboard Describes the two ways your computer can support sound and how this affects you when you need to update the sound drivers |
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How can I change my account information? If you need to change any of your account information such as billing, learner information, address, etc. Please read this article. |
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How to adjust the Windows swap file and memory allocation Describes how to optimally configure your computer's swap file and memory allocation |
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How to Clear the Cache Automatically Describes how to clear the temporary internet files folder automatically in IE. |
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Canceling your account Describes our 30 day, no hassle guarantee and how to cancel your free trial or request a refund. |
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Reinstall your web browser Describes how to reinstall your web browser in case you are having problems |
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When should an episode be repeated? When you should repeat an episode |
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How can I add another child to my account? Describes how to add another learner to your account |
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Why isn't the Adobe Flash Player working on my computer? If you are having problems getting Flash to work with your Internet Explorer web browser, this article should help you. |
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Reinstall the Flash player plug-in Describes how to reinstall the flash player in case you experience problems |
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Unable to load.. Describes what can cause the |
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Why does the "Loading" screen appear during an episode? Explains what the "Loading" message is for. |
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Why does the program repeat some activities? This explains the benefits of repeated practice. |
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Where your web browser stores cookies Describes where your web browser stores cookies |
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Modifying your HBO's BIOS to allow auto reboot after power failure. Gives step by step instructions to get into the bios and make the necessary changes to allow the auto-reboot. |
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symvxd Error This error is caused by Symantec software |
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Should I sit with my child during an episode? Should you be around when you child uses Headsprout? |
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How do I pause the program? What to do if you want to pause the program |
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Stall during downloading Describes what can cause the program to stall while downloading or obtaining program data from the Headsprout servers |
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Getting the 'Warning Page Expired' message? Describes the cause of this message and how to avoid it |
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How do I know if my computer can run the program? This article shows you how to test your computer to ensure it meets the minimum requirements. |
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Is my information safe? Describes what we do to ensure that all of your personal information, including billing information, remains safe and secure. |
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Troubleshooting Guide Outlines certain issues and the steps to perform when troubleshooting them |
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Audio stutters, slows down, or stops completely Describes what can cause audio problems when using Flash on Windows based PCs |
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The System Analysis tool tells me that my web browser is not compatible with Headsprout Describes what actions you need to take when the Headsprout System Analysis tool indicates that your web browser is not compatible with Headsprout |
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Why is the program taking so long to load? Describes why some users experience excessive loading times |
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The System Analysis tool tells me that my Internet connection is slow Describes what actions you need to take when the Headsprout System Analysis tool indicates that your Internet connection is slow |
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How can I improve the performance of Macromedia Flash Player? If the Headsprout Reading program is too slow or seems sluggish, it could be a performance problem. Read this article for more information. |
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How to use Headsprout with Mac Manager Describes how to use Headsprout when your have Mac Manager software installed |
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Common technical issues While technical problems are rare, experience has shown that when a technical problem occurs it is normally due to your web browser or Flash plug in |
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Installing Flash for AOL on the Macintosh Describes the steps you need to take to successfully install the Macromedia Flash plugin when using AOL on a Mac |
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Importing student data during the enrollment process Describes how to import students data (using a CSV file) during the enrollment process |
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How to fix browsing issues with your web browser Describes how to fix your web browser if it can no longer browse some parts of the Headsprout website (i.e. can not log in) |
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Headsprout in your classroom or school Headsprout is ideal for classes of all sizes |
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How will I know how my child is doing in the program? Describes the many different ways Headsprout keeps you informed of your child's progress |
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Uninstalling the Macromedia Flash player Explains how to uninstall the Flash player |
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The System Analysis tool tells me that I have an older version of the Macromedia Flash player Describes what you should do when the System Analysis tool indicates that you have an older version of the Macromedia Flash player |
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Content filtering: how to troubleshoot Describes what to do if you are having problems downloading Headsprout and you have content filtering software installed |
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Getting Started: Technical considerations for school environments Describes what you need to be aware of when using Headsprout in a multi-computer environment |
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Antivirus software: how to troubleshoot Describes how antivirus software can interfere with Headsprout |
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How latency can affect your online experience Describes the role latency plays in poor network performance |
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Macintosh Manager Provides reference material and links on Mac Manager |
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Can't save desktop icons when using Internet Explorer Explains why you may not be able to save desktop icons when using Internet Explorer |
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Is student data secure? Describes how Headsprout ensures that student data are safe and secure |
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Why am I receiving the Cookies Are Required notice? Describes what this message means and what to do to correct the issue |
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Why must I choose a Security Question as well as provide an answer? Describes why we require that you select a Security Question as well as provide an answer to that question. |
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Desktop Icons made with IE7 give an error when you try to open them. IE7 security measures won't allow the saving of functional desktop icons. |
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Why must my password be reset if I have forgotten it? Describes why Headsprout employees can not tell you what your password is and why it must be reset if you forget it |
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How To Configure ISA 2000 Server to Allow HBOs to Bypass Authentication This article discusses and gives step by step instructions for configuring yout ISA server to work with an HBO. |
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Live Support How to obtain live support |
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Firewalls: 6 of the most popular and how to configure them if they interfere with Headsprout If your firewall is interfering with your use of Headsprout, this article describes how to configure it to allow traffic to and from the Headsprout servers |
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Audio on Mac OS X sometimes starts and ends prematurely or overlaps each other Some Mac OS X users may experience audio synchronization issues when using Headsprout. |
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How do I use my Technical Coordinator account? Directions for using your Technical Coordinator account. |
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Error Message: The Identity Certificate Uses an Unknown Signature Algorithm Error Message: The Identity Certificate Uses an Unknown Signature Algorithm |
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Symantec Web Security Solution blocks Headsprout Data from being uploaded to our servers. Symantec Web Security is a product specifically designed to monitor the content of HTTP, HTTPS and FTP traffic. It takes the form of a proxy server that sits behind your firewall. |
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'Length Required' Error Error when running Parental Controls in Leopard |
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Whitelisting Headsprout on the 8e6 R3000 This article contains instructions for whitelisting Headsprout on the 8e6 filtering appliance |
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How to Whitelist Headsprout Traffic Information used by school network administrators to ensure Headsprout instructional content is not hampered by the schools filtering efforts. |
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Whitelisting Headsprout in OpenDNS This article describes whitelisting Headsprout in OpenDNS |
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5 Common Questions from Network Administrators The most relevant information regarding the impact Headsprout will have on a school's network |
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Troubleshooting the HBO HBO Troubleshooting |
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